At CMB Acrylic, we are committed to delivering your orders promptly and efficiently. Please take a moment to review our shipping policy to understand our process and timelines.
Processing Time: We strive to ship all stock sheet orders within 24 business hours (Monday to Friday, excluding holidays) from the date of purchase. Made To Order Patterns & Blanks may incur an additional 1-3 days processing. Once your order is placed and payment is confirmed, our team will start processing it immediately.
- Free Shipping: We offer free shipping on all 12" X 18" and smaller sheet stock when you spend $65, or Sitewide when you spend $125. -
- Shipping Carriers: We offer a variety of shipping options to provide flexibility and convenience to our customers. During the checkout process, you can select the shipping carrier and service that best suits your needs. Please note that we do not have control over the shipping carriers, and delivery times are subject to their respective terms and conditions. -
Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout, giving you full transparency before completing your purchase.
Shipping Times: The estimated delivery times vary depending on the shipping carrier and service chosen. While most orders arrive within the estimated timeframe, some factors beyond our control, such as weather conditions or unforeseen delays, may affect delivery times.
Tracking Information: Once your order is shipped, you will receive an email notification containing tracking information. This allows you to monitor the status of your shipment and stay informed about its expected delivery date.
Order Modifications: If you need to make any changes to your order, such as updating your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order is shipped, modifications may not be possible.
Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address or other issues, the customer will be responsible for any additional shipping charges incurred for re-delivery or package return.
Lost or Damaged Packages: Please reach out to us immediately if you receive damaged or believe you have a lost package. We are NOT responsible for stolen packages, but otherwise will help facilitate claims with shipping carriers on your behalf. Unfortunately we are unable to overnight any missing/damaged/lost replacement packages. Please make sure you are building in enough time for your orders. If you add Navidium and your order is damaged en route, we will replace your order. We will re-ship within 1 business day with regular shipping. Buyer can choose to upgrade to expedited shipping at their own cost.
- Incorrect Shipments: If we make a mistake or an item arrives to you with a manufacturer’s defect, we will refund or replace within 1 business day with regular shipping. Buyer can choose to upgrade to expedited shipping at their own cost. You will be provided with a return label for any mistaken or defective items that must be returned within 7 business days. -
- Shipping Insurance: We offer in house shipping insurance through Navidium as an add on at checkout. This insurance allows us to bypass the long wait times that usually occur with shipping carrier claims. We highly recommend utilizing it!
Please don't hesitate to reach out to our customer support team at email@example.com if you have any questions or require further assistance regarding our shipping policy.
Updated: July 17, 2023