At CMB Acrylic, we are committed to getting your order processed and shipped as quickly and efficiently as possible. Please review our Shipping & Processing Policy below for important information about processing times, shipping options, free shipping, and delivery.
1) Processing Time: We strive to ship all in-stock sheet orders within 24 business hours (Monday–Friday, excluding holidays) from the date of purchase. Made-to-Order Patterns & Blanks may require an additional 1–7 business days of processing time.
Orders placed during sales or other high-volume periods may require additional processing time. Once your order is placed and payment is confirmed, our team will begin processing it as quickly as possible.
FedEx 2Day orders must be placed by 12:00 PM ET for guaranteed same-business-day shipping.
2) Free Shipping: We offer FREE SHIPPING on qualifying U.S. orders of $125 or more, after discounts have been applied.
Free shipping does not apply to:
Free shipping is provided using the carrier and service level of our choice. We typically use UPS; however, we may use USPS, FedEx, or another carrier when appropriate, particularly when there is a significant difference in shipping cost or for shipments to non-contiguous states and U.S. territories. We can not make any carrier based guarantees and encourage you to choose shipping based on your needs.
Large or heavy qualifying orders may be palletized and shipped via freight at our discretion. This may require additional processing time before shipment.
3) Shipping Carriers: We offer a variety of shipping options to provide flexibility and convenience. Available carriers and services will be displayed during checkout.
If your order is time-sensitive, we strongly recommend selecting UPS rather than relying on free shipping.
Once a package has been transferred to the carrier, delivery is subject to that carrier's operations, terms, and conditions.
4) Shipping Rates: For orders that do not qualify for free shipping, shipping rates are calculated based on the weight, dimensions, destination, and selected shipping service. Your shipping cost will be displayed at checkout before you complete your purchase.
5) Shipping & Delivery Times: Estimated delivery times vary depending on the carrier and service selected. Weather, carrier delays, peak shipping periods, and other circumstances outside of our control may affect delivery.
Delivery dates displayed at checkout are estimates provided by the carrier and are not guaranteed unless you purchase a carrier service that specifically guarantees delivery by a particular date.
Please allow enough time for both CMB Acrylic's processing time and carrier transit time when ordering for a deadline.
6) Tracking Information: Once your order ships, you will receive an email containing your tracking information so you can monitor your shipment and estimated delivery date.
7) Order Modifications: If your order has not yet shipped, you may visit your Order Status Page, linked in your order confirmation email, to request edits or changes.
If you are unable to make the requested change there, please contact us as soon as possible at hello@cmbacrylic.com.
We'll do our best to accommodate changes, but because we process orders quickly, modifications are not guaranteed once an order has entered production or fulfillment. Once an order has shipped, it cannot be modified.
8) Undeliverable Packages: If a package is returned or deemed undeliverable due to an incorrect or incomplete address, refusal, or another customer-related issue, the customer is responsible for any additional shipping charges required for re-delivery.
If the customer chooses not to have the package re-shipped, the refund will be subject to a 15% restocking fee or the original cost of shipping if the order received free shipping, whichever is greater.
9) Lost, Damaged or Stolen Packages: Please contact us as soon as possible if your package arrives damaged or you believe it has been lost in transit. We will assist with carrier claims when appropriate.
CMB Acrylic is not responsible for packages stolen after confirmed delivery.
If you purchased Navidium Shipping Protection and your order is damaged or lost in transit, we will process a replacement according to the terms of the protection. Replacement orders are generally re-shipped using standard shipping. Expedited replacement shipping may be purchased by the customer if needed.
We are unable to guarantee overnight replacement of damaged, missing, or lost shipments, so please allow adequate time when ordering materials needed for a specific deadline.
10) Incorrect Shipments & Manufacturer Defects: If we ship an incorrect item or an item arrives with a manufacturer's defect, please contact us. When a return is required, we will provide a return shipping label and issue the applicable refund once the item has been received and inspected.
We are unable to guarantee exchanges or expedited replacement shipments.
11) Shipping Protection: We offer optional Navidium Shipping Protection at checkout. Shipping protection allows us to resolve eligible lost or damaged shipments directly rather than requiring you to wait for the carrier's standard claims process.
We recommend adding shipping protection, particularly for larger or higher-value orders.
12) Inventory Notice: We work hard to maintain accurate inventory, but occasional stock discrepancies can occur.
If an item in your order is unexpectedly unavailable, we'll contact you with available options. If we don't receive a response within 48 hours, we'll ship the available portion of your order and refund the unavailable item so your remaining order isn't unnecessarily delayed.
Questions? Contact our customer support team at hello@cmbacrylic.com.
Updated: September 26, 2026
