FREQUENTLY ASKED QUESTIONS

SHIPPING INFO

FREE SHIPPING

We offer free shipping on all orders over $65, with exceptions. Generally any of our larger format products starting at 18" incur an additional surcharge for shipping between $10-$20. 

PROCESSING TIMES

We do our best to ship as quickly as possible.  Generally speaking, almost all of our orders go out within 2-48 business hours after the order is confirmed. These times apply to any of our products that are showing as "Ready To Ship or Pickup," items marked "Made To Order" may require additional time. In addition, if you order during one of our sales, there's a chance that due to volume we may need more time to process as well. If you are in a bind and need something quickly, please reach out to us before placing your order to make sure we can accommodate! 

FREE LOCAL PICKUP

We are located about 20 minutes south of Raleigh in Holly Springs, NC. Please make sure you checkout with a valid phone or email attached to your order. We will send you an email or text when your order is ready, with the address and instructions for picking up.

CMB Crafts
7232 GB Alford Hwy, Suite 14
Holly Springs, NC 27540

Please note that while we generally try to get local pickup orders ready within 4 hours, if you choose a made to order product this will delay your order as well. If you are in a hurry you can always email us to let us know you've placed an order and need it ASAP, and we'll do our best to get it ready for you as soon as possible! 

DO YOU SHIP TO OTHER COUNTRIES?

We ship our acrylic sheets worldwide! You can shop online and head to checkout to get an idea on how much it will cost. Keep in mind that generally you will have import, duties, and taxes on your package once imported.

DO YOU CUSTOM PRINT ACRYLIC?

Yes! Here's the link for ordering! https://www.custommadebetter.com/products/custom-pattern-sheet-request

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are within the 30 day window, we accept returns minus a 15% restocking fee as long as your items are unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards & Made To Order Products are NOT returnable.

Refunds (if applicable)
Once your return is received and inspected, we will issue you a refund back to the original payment method.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at melody@custommadebetter.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to melody@custommadebetter.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: CMB, 7232 GB Alford Highway, Suite 14, Holly Springs NC 27540, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHAT ARE THE RECOMMENDED CUT SETTINGS?

GLOWFORGE CUT & ENGRAVE SETTINGS
These are just suggestions- we ALWAYS recommend test cuts to find the perfect setting for your machine and personal preferences

 

 1/8" Opaque, Semi-Opaque, & Transparent Colors: PG Medium and coordinating color. For example, red colors would be PG Medium Red

 1/4" Solids: PG Thick & Coordinating color

1/8" Mirror: All of our mirrored acrylic can be cut on PG Medium, selecting either Red (warmer colors) or Blue (cooler colors) to match the color you are cutting. Generally mirrored acrylic is engraved mirror side down with a mirrored image.

 1/8" Specialty: Most of our specialty acrylic sheets can be cut using PG Medium White or Black. For glitters and darker colors we recommend black. For lighter colors and lines like our marble pearl, we recommend starting with PG Medium White. Again- Test cut! For iridescent we recommend PG Medium clear, black, or white depending on the base. 

5/32" Chunky Party Line: PG medium black with 2 passes. These are not suited for super detailed cuts. 

1/8" Pattern Sheets & Printed Two Tone: Cut on PG Medium selecting either Clear, Black, or White to match the base you are cutting.  Engrave on 1000 Speed and 40 Power.

Tips & Tricks ★
-Always run a test cut! One thing we find often is that despite similar setups and machines, cut settings can vary drastically. While we have done plenty of testing and work with best practices, all of our suggestions are starting points. 
-Our Acrylic comes masked with paper or plastic, and varies by manufacturer. We recommend removing the masking on those with plastic masking and replacing with your own favorite masking.
-If you're doing printed patterns with the pattern on both sides, the side facing the honeycomb tray usually needs special care. You can try a light tack masking, or raising the product off the bed of the honeycomb tray with some pieces of scrap. 
-If you're having cutting issues the FIRST thing to do is clean all your fans and lenses. 99.9% of the time this will solve the problem!