RETURNS/REFUNDS/EXCHANGES/CANCELLATIONS
While we are happy to cancel orders that have not shipped yet, we do charge a 5% fee for cancellations to account for the credit card processing fees we are not refunded on these orders.
We accept returns on stock materials* up to 15 days after the shipment has been received. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are within the 15 day window, we accept returns minus a 15% restocking fee as long as your items are unused and in the same condition that you received it. It must also be in the original packaging. If you received free shipping on your order, and the amount of your return brings your original total under the free shipping threshold, we will also deduct the cost of the original shipping label from your refund. If you did not receive free shipping but CMB Acrylic covered a portion of your shipping, that will also be removed from the refund. You MUST email hello@cmbacrylic.com with the subject RETURN and let us know you are returning your items, and if possible a reason, within 15 days of receipt of your items or your refund will not be processed. Once your return is received and inspected, we will issue you a refund back to the original payment method.
To return your product, you should mail your product to:
CMB
3221 Durham Drive, Suite 127
Raleigh, NC 27603
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Gift Cards, Custom Products including ALL Printed Acrylic & Made To Order Blanks, Sale Products, and Collective/Shared Marketplace Products sold on behalf of other suppliers are exempt from returns and refunds. Collective or Shared Marketplace Products are items fulfilled, supplied, or produced by third-party vendors through our platform and are final sale. We reserve the right to exclude stock products that have been customized with Orabond, paper masking, or additional cuts.
Incorrect or Damaged Products
While we do our best to mitigate this, sometimes things happen. If you receive a damaged, missing, or incorrect order you MUST NOTIFY US WITHIN 7 DAYS OF RECEIPT. We reserve the right to refund any incorrect products in lieu of re-shipping and suggest you always order a little more than necessary for specific job applications.
If you are given or offered a return label YOU MUST SHIP YOUR PRODUCT BACK WITHIN 7 DAYS OF RECEIPT OF THE LABEL. AFTER 7 DAYS, IF YOUR PRODUCT IS RETURNED WE ARE UNABLE TO OFFER A REFUND. YOU WILL BE REQUIRED TO SEND US A LABEL IF YOU'D LIKE THE PRODUCT RETURNED BACK.
Return processing may take up to 7 business days once delivered.
Please Note: Our acrylic sheets are offered in their raw material form, and it is important to note that slight imperfections and minor chipping at the corners or edges, which do not compromise the integrity of the final cut piece, are not to be considered as indicative of damage. We generally ask for a 1/4" variance around the edges for minor chips/scuffing and are unable to replace items with 95% or more usable space. Furthermore, please be informed that while our acrylic sheets are sold as 18" wide, they typically measure 19.2" in width. This additional 1.2" allowance accounts for potential margins of error or damage while ensuring that the desired dimensions can still be achieved.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cmbacrylic.com.
Updated 02/26/2026
